FAQ
Frequently Asked Questions (FAQ)
1. Where do you ship?
We currently ship within the United States only. At this time, we do not offer international shipping.
2. Do you offer free shipping?
Yes! We offer FREE standard shipping on all orders within the United States.
3. How long does order processing take?
Orders are typically processed within 1 business day after payment has been successfully received.
Orders placed on weekends or U.S. holidays will be processed on the next business day.
4. How long does shipping take?
Once your order has been processed, delivery usually takes 3–5 business days.
Please note that delivery times are estimates and may vary due to carrier delays, holidays, or other unforeseen circumstances.
5. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
If you have not received your tracking information within a reasonable time, please contact our support team.
6. Can I cancel my order?
Yes. Orders may be canceled within 24 hours of being placed.
After this period, your order may already be processed or shipped and may no longer be eligible for cancellation.
7. What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, provided the item meets our return requirements.
Please refer to our Return & Refund Policy for complete details.
8. Who pays for return shipping?
Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect.
9. What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
Include your order number and clear photos of the item so we can review your request. Approved claims will receive a free replacement.
10. Are Final Sale items refundable?
Yes. Final Sale items may be eligible for a refund in accordance with our return policy. Once approved, refunds are processed within 14 business days.
11. When will I receive my refund?
Approved refunds are processed to your original payment method within 14 business days.
Depending on your financial institution, it may take additional time for the funds to appear in your account.
12. What payment methods do you accept?
We accept:
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Visa
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Mastercard
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American Express
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PayPal
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Apple Pay
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Google Pay
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Shop Pay
13. Is my payment information secure?
Yes. We use secure, encrypted payment processing to help protect your personal and payment information during checkout.
14. How can I contact customer support?
We're happy to help!
Email: support@luxebrond.shop
Phone: +1 (856) 658-0735
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
We aim to respond to all customer inquiries within 24 business hours.
15. Can I change my shipping address after placing an order?
If your order has not yet been processed, we may be able to update your shipping address.
Please contact us as soon as possible after placing your order. Once an order has been shipped, we cannot guarantee that address changes can be made.