Refund policy

Store: Luxe Brond Website: https://www.luxebrond.shop/ Effective Date: [Insert publish date]

Thank you for shopping with Luxe Brond. This Return & Refund Policy explains how returns and refunds are handled for orders placed on https://www.luxebrond.shop/. This policy applies only to purchases made directly through our website.

Return Window

We accept returns on eligible items within 30 days of the delivery date shown on your shipping confirmation. To qualify, items must be unworn, unwashed, unused, and in their original condition with all original tags and packaging attached.

Items Excluded From Returns

The following are not eligible for return or refund:

  • [Insert the specific excluded categories — e.g., final sale/clearance items, underwear, or items marked "Final Sale" at checkout]
  • Items returned after the 30-day window or not in original, resalable condition

How to Start a Return

  1. Email support@luxebrond.shop within 30 days of delivery with your order number and reason for return.
  2. Our team will confirm eligibility and send return instructions within [1–2] business days.
  3. Pack the item securely and ship it to the return address we provide.

Return Shipping Costs

Return shipping is paid by the customer. Luxe Brond does not provide prepaid return labels, and we do not charge a restocking fee.

Refunds

Once we receive and inspect your returned item, refunds are issued within 14 business days to your original payment method. Your bank or card issuer may take additional time to post the refund to your statement.

Exchanges

[Insert your exchange policy — e.g., "We do not currently offer direct exchanges. To get a different size or color, return your original item for a refund and place a new order."]

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, email support@luxebrond.shop within 30 days of delivery with your order number and photos of the issue. We will arrange a replacement or a full refund at no additional cost to you.

Contact Us

Luxe Brond 2704 N Stilling Blvd, McHenry, IL 60050, United States Email: support@luxebrond.shop Phone: +1 (856) 658-0735 Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST